1. Avoid bold, CAPS and italics to give emphasis; they can be distracting. Let your words carry your meaning.
2. Use BCC: when sending to a group; you don’t want to expose others’ email addresses to strangers. By using BCC: you also avoid the likelihood that one of the recipients will click Reply All rather than responding only to you. We all get far too much email as it is.
3. Begin your email with a greeting and end with a closing and your name. Otherwise, your email may be perceived as being rude and clipped.
4. Don’t send a large attachment without first checking with the recipient to see when the best time to send it would be.
5. Avoid assuming your readers know the details of what you are writing about. If they knew, you’d have no need to write.
6. Use your spell- and grammar-check programs, and then proofread to make sure you didn’t leave words out. Spellcheck programs will accept everything you write that is a word, so if you wrote “and” when you meant “any,” only you can fix that.
7. Before writing because you think you haven’t received an expected response, check your Spam folder.
8. Make your Subject line clear and appropriate. Change it when the email discussion shifts.
9. Remember to thank people for any help you receive. Use “please” when making a request.
10. Writing in all caps is shouting. Writing in all lowercase is annoying.